Shipping & Returns
Shipping Policy
We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
For our Indian customers, after your item has been packaged, it will be shipped and delivered free within 15-20 working days.
Refunds / Returns
Returns of the product will be accepted within 7 days from delivery date.
Cancellation of the order will not be allowed, for further details kindly contact us.
Any refunds due by SOMIRAJEWELS.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner:
- Credit Card : The credit card account of the Member will be re-credited with the refund amount by SOMIRAJEWELS.com The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
- Cheque or wire transfer : The refund amount shall be deposited into the bank account of the Member by SOMIRAJEWELS.com within seven (7) business days after the receipt of request for refund by the Member; or
- Cash or demand draft : If the Member has made an over the counter purchase by paying cash or demand draft, SOMIRAJEWELS.com shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by SOMIRAJEWELS.com
Delivery
At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card :
- Ration Card ( should be issued in the name of the Member / recipient );
- Driver’s License;
- Permanent Account Number (PAN) card;
- Voters Identification card; or
- Passport.
Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she need to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever; the Member cannot change the recipient details after the order is processed.
All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries.
If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to SOMIRAJEWELS.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non-delivery of the product.